Customer Care Associate (Cca)

Altruist Technologies Pvt Ltd wants to bring on a Customer Care Associate (Cca) for its Bommanahalli, Bengaluru team. 28 candidates will be hired for this role. Salary is up to ₹22,500/month.

Note from the employer

The Primary Role Of Customer Support Executives Is To Serve As The First Point Of Contact For Customers, Addressing Their Concerns, Providing Information And Facilitating Resolutions Promptly And Efficiently. They Use Their Communication And Problem-Solving Skills To Navigate Customer Issues And Can Offer Assistance Through Phone,. Type : Domestic | Languages : Tamil, Hindi, English

Eligibility

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Tamil
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Tamil, Hindi, English
• Someone patient and customer-first

Compensation

Salary: ₹18,000 – ₹22,500 per month, based on skills and experience.

Your responsibilities

As a Customer Care Associate (Cca), your work will include:

• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.

Quick facts

• Job location: Bommanahalli, Bengaluru, Karnataka
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 28

Ready to start? Upload your resume and apply to Altruist Technologies Pvt Ltd today.