Customer Care Associate (Cca)

Arcis E Services Pvt Ltd (Arcis E Services Private Limited) is looking for a Customer Care Associate (Cca) to join its team in Shanthi Nagar, Bengaluru. 10 candidates will be hired for this role. You can earn up to ₹25,000/month.

In the employer’s words

Key Responsibilities: Handle Customer Interactions Through Voice Calls In A Professional Manner.Resolve Customer Queries And Provide Accurate Information.Escalate Complex Issues To The Appropriate Team When Required.Maintain Accurate Records Of Customer Interactions.Meet Productivity, Quality, And Customer Satisfaction Targets. Type : Inbound, Domestic, Outbound | Languages : Tamil, Telugu, Malayalam, Kannada, Hindi, English

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi, Inbound, Kannada, Malayalam, Outbound, Tamil
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Tamil, Telugu, Malayalam, Kannada, Hindi, English
• Someone patient and calm under pressure

Day-to-day work

• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.

Position details

• Job location: Shanthi Nagar, Bengaluru, Karnataka
• Work mode: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Arcis E Services Pvt Ltd (Arcis E Services Private Limited).