Customer Care Executive

Ascendrix is looking for a Customer Care Executive to join its team in Vikhroli, Mumbai. The pay goes up to ₹28,000/month. There are 10 open positions.

In the employer’s words

Customer Service Day Shift Max Salary 28K Inhand 10Am To 7Pm Sunday Fix Off. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Salary and benefits

Salary: ₹15,000 – ₹28,000 per month, based on skills and experience.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English
• A calm under pressure, customer-first attitude

Day-to-day work

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

Job at a glance

• Location: Vikhroli, Mumbai, Maharashtra
• Work mode: Office-based
• Job type: Full time
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10AM TO 7PM | Monday to Saturday

Ready to start? Upload your resume and apply to Ascendrix today.