Chat Process Executive

Looking for a Chat Process Executive role in Mohali? Aspire is hiring now. Salary is up to ₹20,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Active listening and CRM tools
• Good English
• Freshers can apply
• A patient, calm under pressure attitude

What you will do

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.

Salary and benefits

You will be paid ₹16,000 – ₹20,000 per month.

Job at a glance

• Location: Mohali, Punjab
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30

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