Chat Process Executive

Rajiv Kumar (I Way Solutions) wants to bring on a Chat Process Executive for its Mohali team. 30 candidates will be hired for this role. The pay goes up to ₹35,000/month. No experience? You can still apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction.. Hiring On For Both Voice & Chat Process.. Sitting Profile No Field Work.. For More Info Feel Free To Call At The Given No. Or Apply To This Job.. Will Call U Back..Will Be Happy To Help. Type : Outbound, International, Inbound | Languages : Hindi, English

Your responsibilities

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English, Hindi, Inbound, International, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, International, Inbound
• Languages: Hindi, English
• A calm under pressure, patient attitude

Compensation

You will be paid ₹25,000 – ₹35,000 per month.

Quick facts

• Location: Mohali, Punjab
• Working hours: Rotational shift system..
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office

Apply today and take the next step in your career with Rajiv Kumar (I Way Solutions).