Customer Care Executive

Aurevia Consulting is looking for a Customer Care Executive to join its team in Goregaon East, Mumbai. There are 15 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Responding To Customer Inquiries Through Phone Calls, Providing Exceptional Customer Service At All Times.2. Supplying Accurate And Timely Information About Our Insurance Products And Services, Helping Customers Make Informed Decisions.3. Resolving Customer Issues And Concerns Professionally And Efficiently. Type : Inbound, Domestic | Languages : English, Hindi

Skills and qualifications

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi
• A customer-first, calm under pressure attitude

Roles and responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Job details

• Work location: Goregaon East, Mumbai, Maharashtra
• Working hours: 8 am - 8 pm (Any 9-hour shift) Monthly 6 days rotational offs.
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Openings: 15

Ready to start? Upload your resume and apply to Aurevia Consulting today.