Customer Care Associate

Looking for a Customer Care Associate role in Rajpur Road, Dehradun? Balaji Trading Co. is hiring now. Salary is up to ₹18,000/month. Great for first-time job seekers.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Stakeholders. Following Up With Clients And Customer Regarding The Order, Answering Customer Queries, Customer Grievance Handling. Type : Outbound, Inbound | Languages : Hindi, English

Salary and benefits

Compensation: ₹14,000 – ₹18,000 per month.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Hindi, English

Position details

• Job location: Rajpur Road, Dehradun, Uttarakhand
• Timings: Day Shift | Monday to Saturday
• Interview: Interview details will be shared after shortlisting resumes
• Job type: Full time
• Work mode: On-site
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Balaji Trading Co. reviews applications regularly.