Customer Care Executive

Bora Exim Pvt Ltd wants to bring on a Customer Care Executive for its Lulla Nagar, Pune team. The team is filling 2 vacancies. Salary is up to ₹30,000/month.

In the employer’s words

1. Help Customers With Orders And Handle Complaints.Maintain Client Interaction Logs, Handle Customer Accounts, And File Paperwork As And When Necessary. Good Communication Skill. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.

Salary

Compensation: ₹18,000 – ₹30,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, Complaint handling and Verbal communication
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Quick facts

• Job location: Lulla Nagar, Pune, Maharashtra
• Working hours: 10.00 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 2
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Bora Exim Pvt Ltd.