Chat Process Executive

Career Experts Global Solutions is looking for a Chat Process Executive to join its team in Koramangala, Bengaluru. 30 candidates will be hired for this role. You can earn up to ₹22,000/month. Freshers can apply.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Hindi, Kannada, English

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹17,000 – ₹22,000 per month, based on skills and experience.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Kannada, Telugu
• Good English
• Freshers can apply
• Languages: Telugu, Hindi, Kannada, English
• Someone customer-first and patient

Position details

• Work location: Koramangala, Bengaluru, Karnataka
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time

Ready to start? Upload your resume and apply to Career Experts Global Solutions today.