Chat Process Executive

Join Career Guideline Services India Private Limited as a Chat Process Executive in Andheri, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹35,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Candidate profile

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• You are polite and calm under pressure

Salary

You will be paid ₹25,000 – ₹35,000 per month.

What you will do

As a Chat Process Executive, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Andheri, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.