Chat Process Executive

Looking for a Chat Process Executive role in Thane, Mumbai? Career Guideline Services India Private Limited is hiring now. There are 30 open positions. You can earn up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 7Am-3Am Rotational, Mandate 1Yr Experience. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Compensation

The salary for this role is ₹21,000 – ₹25,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Inbound and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English

Position details

• Job location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Career Guideline Services India Private Limited reviews applications regularly.