Customer Care Executive

Career Guideline Services India Private Limited is hiring a Customer Care Executive in Thane West, Mumbai. The team is filling 30 vacancies. You can earn up to ₹30,000/month. Great for first-time job seekers.

Employer’s description

Customer Service Representatives Assist Customers By Answering Queries, Resolving Issues, And Providing Product Or Service Information. They Handle Calls, Emails, Or Chats, Ensuring A Positive Experience. Key Skills Include Communication, Patience, And Problem-Solving To Maintain Customer Satisfaction And Loyalty. Type : Inbound, Outbound, Domestic, International, Sales | Languages : English

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Domestic, English, Inbound, International, Outbound and Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, International, Sales
• Languages: English

Key responsibilities

• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹18,000 – ₹30,000 per month.

Job details

• Job location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Shift: Rotational Shift & 2 Rotational Week Off

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.