Customer Care Executive

Career Guideline Services India Private Limited has an opening for a Customer Care Executive based in Bandra, Mumbai. Freshers can apply. The pay goes up to ₹30,000/month. The team is filling 20 vacancies.

Note from the employer

Location - Bkc Process - Customer Support Executive Shift - Male - 7Am To 10Pm (Any 8.5Hrs Shift) / Female - 9Am To 7Pm (Any 8.5Hrs Shift) * Week Off 1Ro Qualification - Hsc / Grad Fresher - / Experience Salary - Hsc Fresher -16K / Grad Fresher Upto 16K / Experience - 2+Yrs - 25K. Type : Inbound, Outbound, International, Domestic | Languages : English

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, International, Domestic
• Languages: English
• You are customer-first and polite

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹15,000 – ₹30,000 per month.

Quick facts

• Location: Bandra, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.