Customer Care Executive

Career Guideline Services India Private Limited has an opening for a Customer Care Executive based in Airoli, Mumbai. Salary is up to ₹36,000/month. The team is filling 30 vacancies.

Note from the employer

Process: Us Voice Customer Service Airoli*Shift:* 24/7 Rotational Shift*Wk Off:* 2 Rotational Off*Quality:* Cluster 3*Salary:* Between 32K To 36K *Qual :* Hsc And Graduate With 1 Year Voice Exp Is Mandate *Age:* Upto 32*Rounds*: Reg / Hr / Ops / Versant - 55*Boundary:* Sion To Kalyanthane To Panvel *No. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Salary

Salary: ₹25,000 – ₹36,000 per month, based on skills and experience.

What the job involves

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Job type: Full time
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Career Guideline Services India Private Limited.