Customer Care Executive

Career Guideline Services India Private Limited is hiring a Customer Care Executive in Dombivali, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹35,000/month.

Employer’s description

Blended Process* 1 Year International Bpo Experience Mandatory/* Salary: 5 Lpa* / 5 Days Working With 2 Rotational Off / Required Excellent Communication / Age Upto 40. Languages : English

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• Someone customer-first and calm under pressure

Salary and benefits

The salary for this role is ₹18,000 – ₹35,000 per month.

Your responsibilities

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Position details

• Job location: Dombivali, Mumbai, Maharashtra
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Interested? Apply now on BetterJobs with your resume — Career Guideline Services India Private Limited reviews applications regularly.