Customer Care Executive

A new Customer Care Executive role is open at Career Guideline Services India Private Limited, Airoli, Mumbai. There are 25 open positions. The pay goes up to ₹25,000/month. No experience? You can still apply.

Employer’s description

Hiring: Inbound Voice Process Us Healthcare Location: Airoli Details: Inbound Voice Process Qualification: Hsc / Graduate Freshers With Excellent Comms Salary: 3.30 Lpa (Hsc / Grad Freshers & Exp)In-Hand Salary: 22K Pm Night Shift Allowance: 0 - 3,000 Shift Details :Rotational Shifts 2 Week Off Age Upto 40 Roi : Reg Hr Operations Svar (55). Type : Inbound, International | Languages : English

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound and International
• Basic English
• Freshers can apply
• Night shift
• Type: Inbound, International
• Languages: English

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Airoli, Mumbai, Maharashtra
• Vacancies: 25
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Career Guideline Services India Private Limited reviews applications regularly.