Customer Care Executive

Career Guideline Services India Private Limited wants to bring on a Customer Care Executive for its Ghansoli, Mumbai team. There are 30 open positions. The pay goes up to ₹20,000/month.

Note from the employer

Handle Customer Queries Related To Phonepe Services Through Calls. Assist Customers With Account Issues, Transactions, Payments, App-Related Concerns, And Provide Accurate Resolutions While Maintaining Good Customer Service And Communication Standards. Day Shift Process With Rotational Week Off. Type : Domestic, Inbound | Languages : English

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English
• A customer-first, calm under pressure attitude

What you get

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

What the job involves

• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.

Job details

• Work location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Openings: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Career Guideline Services India Private Limited today.