Customer Care Executive

Looking for a Customer Care Executive role in Thane, Mumbai? Career Matrix Staffing Solution is hiring now. 30 candidates will be hired for this role. You can earn up to ₹22,000/month.

Note from the employer

Process - Customer Service Qualification - Hsc Call To Customers And Solve The Query Salary - 16000-20000Report To Team Leader Note - Pickup And Drop Available. Type : Inbound, Outbound, Domestic

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Domestic, Inbound, Outbound
• No English required
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• You are patient and polite

Salary and benefits

The salary for this role is ₹18,000 – ₹22,000 per month.

Roles and responsibilities

As a Customer Care Executive, your work will include:

• You'll resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Career Matrix Staffing Solution.