Customer Care Executive

Classic Ziya is hiring a Customer Care Executive in Ghatkopar East, Mumbai. No experience? You can still apply. 30 candidates will be hired for this role. You can earn up to ₹35,000/month.

Employer’s description

Provide Step-By-Step Guidance To Customers To Resolve Issues Or Navigate Products Or Services.Respond To Customer Inquiries Through Various Communication Channels, Including Phone, Email And Live Chat.Address Customer Feedback And Concerns With Empathy And Professionalism.Collaborate With Cross-Functional Teams To Ensure Timely Resolution Of Iss. Type : Inbound, Sales, Outbound, International, Domestic

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Domestic, Inbound, International, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Inbound, Sales, Outbound, International, Domestic

What you get

You will be paid ₹15,000 – ₹35,000 per month.

Position details

• Work location: Ghatkopar East, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Classic Ziya.