Chat Process Executive

A new Chat Process Executive role is open at Commivik Infosystem Private Limited, Thane West, Mumbai. Freshers can apply. The team is filling 15 vacancies. The pay goes up to ₹20,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic, Inbound, International | Languages : Hindi, English

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, International
• Good English
• Freshers can apply
• Type: Domestic, Inbound, International
• Languages: Hindi, English
• You are calm under pressure and patient

Roles and responsibilities

Here is what a typical day looks like:

• You'll meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Job at a glance

• Location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Timings: ROTATIONAL SHIFT(24/7) ANY 9 HOURS SHIFT AVAILABLE
• Openings: 15

Interested? Apply now on BetterJobs with your resume — Commivik Infosystem Private Limited reviews applications regularly.