Chat Process Executive

Connecting Dot Placements is looking for a Chat Process Executive to join its team in Malad West, Mumbai. No experience? You can still apply. The team is filling 30 vacancies. You can earn up to ₹28,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Cibil Score Should Be More Than 680.

Candidate profile

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of Typing speed, CRM tools, Complaint handling and Active listening
• Good English
• Freshers can apply
• Someone polite and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Salary

Compensation: ₹18,000 – ₹28,000 per month.

Position details

• Job location: Malad West, Mumbai, Maharashtra
• Work mode: Work from office
• Timings: 24/7 Shift - 2 Rotational Weekly offs
• Vacancies: 30
• Job type: Full time
• Interview: 11:00 AM - 8:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Connecting Dot Placements reviews applications regularly.