Chat Process Executive

Connecting Dot Placements has an opening for a Chat Process Executive based in Malad, Mumbai. There are 30 open positions. The pay goes up to ₹23,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Who can apply

• Ideal for freshers starting their career
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Salary

You will be paid ₹18,000 – ₹23,000 per month.

Quick facts

• Job location: Malad, Mumbai, Maharashtra
• Working hours: 24/7 shift | Two Rotational weekly offs
• Vacancies: 30
• Work type: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 7:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Connecting Dot Placements today.