Customer Care Executive

A new Customer Care Executive role is open at Cookie Cartel, Kandivali West, Mumbai. You can earn up to ₹28,000/month.

In the employer’s words

Mange Customer Service For Cookie Cartel, Including Follow Up Service Calls Along With Parcel Tracking. More Than 2 Years Experience Compulsory. | Type : Inbound, Sales, Outbound, Domestic | Marketing | Languages : Hindi, English

Salary and benefits

Compensation: ₹18,000 – ₹28,000 per month.

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Marketing, Outbound, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Sales, Outbound, Domestic
• Marketing
• Languages: Hindi, English
• You are calm under pressure and customer-first

Quick facts

• Job location: Kandivali West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Working hours: 9:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based

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