Customer Care Executive

Cookie Cartel is hiring a Customer Care Executive in Kandivali West, Mumbai. You can earn up to ₹30,000/month.

In the employer’s words

Customer Service Executive Required For Cookie Cartel. Responsibilities Include Handling Customer Calls, Whatsapp, Emails, And Social Media Dms, Verifying Orders, Resolving Delivery Issues, Coordinating With Courier Partners, Printing Shipping Labels, And Ensuring An Exceptional Customer Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, Sales | Languages : English

Who can apply

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Inbound, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, Sales
• Languages: English
• Someone calm under pressure and polite

Roles and responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹18,000 – ₹30,000 per month.

Job at a glance

• Work location: Kandivali West, Mumbai, Maharashtra
• Work mode: On-site
• Openings: 1
• Shift: 9:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Cookie Cartel.