Customer Care Executive

Looking for a Customer Care Executive role in Dharampur, Dehradun? Dabhand Solutions is hiring now. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹12,000 per month.

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• You'll resolve queries and complaints with patience and accuracy.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Hindi and English, Active listening, Typing speed and Complaint handling
• Basic English
• Freshers can apply

Quick facts

• Location: Dharampur, Dehradun, Uttarakhand
• Openings: 1
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 5:30 PM - 3:00 AM | 11:00 PM - 7:45 AM | Monday to Saturday

Ready to start? Upload your resume and apply to Dabhand Solutions today.