Customer Care Executive

Vi Mini Store wants to bring on a Customer Care Executive for its Raipur, Dehradun team. No experience? You can still apply. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Typing speed, Complaint handling, Verbal communication, Active listening
• Basic English
• Freshers can apply

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Job details

• Location: Raipur, Dehradun, Uttarakhand
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Vi Mini Store.