Customer Care Executive

A new Customer Care Executive role is open at Dance 'O' Mania, Kharadi, Pune. Great for first-time job seekers. Salary is up to ₹20,000/month. There are 2 open positions.

In the employer’s words

Dance O Mania Is Looking For A Dedicated And Energetic Customer Support Executive To Manage Student And Parent Communication And Ensure Excellent Customer Service. The Candidate Will Handle Phone Calls, Whatsapp Chats, Inquiries, Admissions, Batch Information, Workshop Registrations, And Follow-Ups. Responsibilities Include Maintaining Customer Rec. Languages : English

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English

What you will do

Here is what a typical day looks like:

• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Kharadi, Pune, Maharashtra
• Working hours: 11 AM -9 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 2
• Job type: Full time

Ready to start? Upload your resume and apply to Dance 'O' Mania today.