Customer Care Coordinator

Dasmash Air-Conditioning Solutions Llp is looking for a Customer Care Coordinator to join its team in Navi Mumbai, Mumbai. The team is filling 2 vacancies. Salary is up to ₹15,000/month.

Employer’s description

Service Coordinator. More Than 2 Years Experience Compulsory.

Your responsibilities

• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.

Eligibility

• 2+ years of experience in a similar role
• Tenth Pass or equivalent
• Skills: Typing speed, Verbal communication, Hindi and English, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

Job details

• Location: Navi Mumbai, Mumbai, Maharashtra
• Work mode: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Dasmash Air-Conditioning Solutions Llp.