Chat Support Executive

Data Wave Bussines Solutions wants to bring on a Chat Support Executive for its Hadapsar, Pune team. Freshers can apply. Salary is up to ₹25,000/month. There are 10 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Sales | Marketing | Languages : English

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Eligibility

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of English, Marketing and Sales
• Female Only
• Good English
• Freshers can apply
• Type: Sales
• Marketing
• Languages: English
• Someone customer-first and patient

Compensation

The salary for this role is ₹17,000 – ₹25,000 per month.

Position details

• Work location: Hadapsar, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:00 AM - 6:00PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 10

Interested? Apply now on BetterJobs with your resume — Data Wave Bussines Solutions reviews applications regularly.