Customer Care Executive

Looking for a Customer Care Executive role in Turbhe, Mumbai? DBS Mintek Pvt Ltd. is hiring now. 30 candidates will be hired for this role. Salary is up to ₹13,000/month.

In the employer’s words

1. Contact Customers Via Phone/Email To Collect Outstanding Payments.2. Investigate And Resolve Customer Disputes And Queries.3. Negotiate Payment Plans And Settlements.4. Update Customer Records And Accounts.5. Meet/Exceed Collection Targets And Quality Metrics.6. Collaborate With Internal Teams (E.G., Sales, Customer Service. Type : Inbound, Domestic, Outbound, Sales

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: Below 10th
• Good knowledge of Domestic, Inbound, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound, Sales
• A patient, calm under pressure attitude

Day-to-day work

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Salary

The salary for this role is ₹11,000 – ₹13,000 per month.

Job details

• Work location: Turbhe, Mumbai, Maharashtra
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — DBS Mintek Pvt Ltd. reviews applications regularly.