Customer Care Executive

Looking for a Customer Care Executive role in Baner, Pune? DBS mintek Pvt Ltd is hiring now. The pay goes up to ₹13,000/month. There are 20 open positions.

Employer’s description

Ensure The Satisfaction And Loyalty Of Customer In Multiple Industries , Including Telecommunication And Service Sectors. Languages : Marathi, Hindi, English

Your responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English
• A calm under pressure, patient attitude

What you get

You will be paid ₹11,000 – ₹13,000 per month.

Quick facts

• Location: Baner, Pune, Maharashtra
• Openings: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to DBS mintek Pvt Ltd today.