Customer Service Team Lead

A new Customer Service Team Lead role is open at DBS Mintek Pvt Ltd., Baner, Pune. You can earn up to ₹25,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Attrition Management, Weekly And Daily Shrinkage Management,. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Preferred Experience In : Real Estate

Roles and responsibilities

As a Customer Service Team Lead, your work will include:

• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

What you get

The salary for this role is ₹18,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Inbound and Real Estate
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Preferred Experience In: Real Estate
• Someone customer-first and patient

Quick facts

• Location: Baner, Pune, Maharashtra
• Interview timings: 10:00 AM - 4:30 PM | Monday to Saturday
• Vacancies: 2
• Work mode: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with DBS Mintek Pvt Ltd..