Customer Care Executive

A new Customer Care Executive role is open at Direct Source, Koparkhairne, Mumbai. Freshers can apply. There are 30 open positions. Salary is up to ₹28,000/month.

In the employer’s words

Easy Selections Salary Starts From Day One. Languages : Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Gujarati, Kannada, Malayalam, Punjabi, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, calm under pressure attitude

Compensation

The salary for this role is ₹18,000 – ₹28,000 per month.

What you will do

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Koparkhairne, Mumbai, Maharashtra
• Openings: 30
• Work type: Work from office
• Employment type: Full time
• Shift: 8.30 Hours between 09:00 am - 8:00pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Direct Source.