Customer Care Executive

Start your next role as a Customer Care Executive with Dna Infotel Private Limited in Virar, Mumbai. Freshers can apply. You can earn up to ₹14,000/month. The team is filling 3 vacancies.

Employer’s description

The Seven Steps Of Customer Service Outline A Reliable Framework For Handling Customer Interactions And Delivering An Exceptional Experience. Mark Berger Training +1The 7 Steps Of Customer Servicegreeting: Welcome The Customer Warmly And Professionally To Set A Positive Tone.Listening:. Type : Outbound

Pay and perks

The salary for this role is ₹10,000 – ₹14,000 per month.

Key responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Outbound
• Male Only
• Basic English
• Freshers can apply
• Type: Outbound
• A customer-first, calm under pressure attitude

Quick facts

• Work location: Virar, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Working hours: 3pm - 11pm PM | Monday to Saturday
• Vacancies: 3

Interested? Apply now on BetterJobs with your resume — Dna Infotel Private Limited reviews applications regularly.