Customer Care Executive

Looking for a Customer Care Executive role in Virar West, Mumbai? Dna Infotel Private Limited is hiring now. The pay goes up to ₹15,000/month. 6 candidates will be hired for this role.

In the employer’s words

Handle Customer Calls, Chats, And Emails Regarding Internet Services.Resolve Customer Complaints And Technical Issues Related To Broadband/Wi-Fi.Provide Information About Plans, Billing, And Service Activation.Coordinate With The Technical Team For Issue Resolution And Installations.Maintain Customer Records And Follow Up On Pending Queries. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

Day-to-day work

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

The salary for this role is ₹12,000 – ₹15,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Marathi and Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• Someone patient and polite

Job at a glance

• Job location: Virar West, Mumbai, Maharashtra
• Work type: Work from office
• Shift: 3.00 PM - 11.00PM |
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 6

Ready to start? Upload your resume and apply to Dna Infotel Private Limited today.