Customer Care Coordinator

Dtdc Courier is hiring a Customer Care Coordinator in Vasai Road, Mumbai. The pay goes up to ₹20,000/month. 2 candidates will be hired for this role.

In the employer’s words

Respond To Customer Inquiries (Phone, Email & Chat). Efficient & Prompt Query Resolving. Customer Interactions Data/Records. Well Information Of Product & Services To Customer. Customer Feedback. Excellent Communication Skills (Verbal & Typing), Email & Excel Proficiency. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What the job involves

Here is what a typical day looks like:

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Job at a glance

• Location: Vasai Road, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 2
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Dtdc Courier today.