Customer Care Executive

Dum Noorani Llp is looking for a Customer Care Executive to join its team in Sector-7, Chandigarh. Salary is up to ₹20,000/month. The team is filling 2 vacancies.

In the employer’s words

Responsible For Handling Customer Calls, Resolving Queries And Complaints Professionally, Following Up On Orders And Feedback, Maintaining Customer Records, And Coordinating With Restaurant Teams To Ensure Timely Issue Resolution While Delivering Excellent Customer Service And Enhancing Customer Satisfaction. Type : Inbound, Outbound

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• A patient, calm under pressure attitude

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹12,000 – ₹20,000 per month.

Position details

• Location: Sector-7, Chandigarh, Chandigarh
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Timings: 12:00 PM - 10:00 PM |

Click Apply to send your profile to Dum Noorani Llp. It takes less than a minute.