Customer Care Executive

A new Customer Care Executive role is open at Insight Customer Call Solutions Limited, Sector-17, Chandigarh. The team is filling 5 vacancies. The pay goes up to ₹17,000/month.

Note from the employer

Handle Inbound Customer Calls As Level 1 (L1) Support. Resolve Customer Queries And Raise Complaint Numbers If Required. Verify Customer Records And Escalate Unresolved Issues When Needed. Type : Inbound

Who can apply

• Open to freshers
• Minimum qualification: Graduate
• Good knowledge of Inbound
• Male Only
• Basic English
• Freshers can apply
• Type: Inbound

Day-to-day work

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Salary

Salary: ₹13,000 – ₹17,000 per month, based on skills and experience.

Quick facts

• Job location: Sector-17, Chandigarh, Chandigarh
• Work type: Work from office
• Job type: Full time
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: For Female Employees: 8:00 AM 4:00 PM (Monday to Saturday)For Male Employees: 2:00 PM 10:00 PM (Monday to Saturday)

Apply today and take the next step in your career with Insight Customer Call Solutions Limited.