Customer Care Executive

Edwise Mantra wants to bring on a Customer Care Executive for its Pashan Sus Road, Pune team. The pay goes up to ₹20,000/month. There are 4 open positions.

In the employer’s words

Hrining For Voice Process. Looking For Candidate Having Good Communication.Strong Convincing Power,Positive Attitude For Lead Generation N Conversation Skill. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Marketing | Languages : English, Hindi, Marathi | Preferred Experience In : Real Estate

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, Marathi, Marketing and Real Estate
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Marketing
• Languages: English, Hindi, Marathi
• Preferred Experience In: Real Estate

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Location: Pashan Sus Road, Pune, Maharashtra
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Edwise Mantra reviews applications regularly.