Customer Care Coordinator

Elite Writing Instruments is looking for a Customer Care Coordinator to join its team in Malad West, Mumbai. The team is filling 2 vacancies. Salary is up to ₹20,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Hindi, English

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• Someone polite and customer-first

What you get

You will be paid ₹15,000 – ₹20,000 per month.

Job at a glance

• Job location: Malad West, Mumbai, Maharashtra
• Work type: Office-based
• Employment type: Full time
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Elite Writing Instruments.