Customer Care Executive

Join Ethereal Assurance Pvt Ltd as a Customer Care Executive in Aliganj, Lucknow. 30 candidates will be hired for this role. Salary is up to ₹30,000/month.

In the employer’s words

We Are Looking For A Dynamic And Customer-Focused Customer Care Executive To Handle International Customers Via Voice. The Ideal Candidate Will Have Excellent Communication Skills, A Customer-First Mindset, And The Ability To Resolve Queries Efficiently While Maintaining High Service Standards. Type : International, Outbound, Inbound | Languages : English

What you get

Compensation: ₹13,000 – ₹30,000 per month.

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: International, Outbound, Inbound
• Languages: English
• Someone calm under pressure and customer-first

Roles and responsibilities

As a Customer Care Executive, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Job details

• Work location: Aliganj, Lucknow, Uttar Pradesh
• Employment type: Full time
• Interview timings: 2:00 PM - 8:00 PM | Monday to Friday
• Timings: 2:00 PM - 11:30 PM | Monday to Friday. Girl's timings are flexible
• Openings: 30
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Ethereal Assurance Pvt Ltd.