Customer Care Executive

Sarvasync has an opening for a Customer Care Executive based in Viraj Khand, Lucknow. Great for first-time job seekers. 7 candidates will be hired for this role. You can earn up to ₹21,000/month.

Note from the employer

Customer Care Executive Ka Kaam Customers Ke Queries, Complaints Aur Requests Ko Handle Karna Hota Hai. Unhe Phone, Email Ya Chat Ke Through Customers Ki Madad Karni Hoti Hai Aur Unka Issue Solve Karna Hota Hai. Type : Inbound | Languages : English, Hindi

Salary and benefits

The salary for this role is ₹15,000 – ₹21,000 per month.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• You are polite and patient

What you will do

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job details

• Work location: Viraj Khand, Lucknow, Uttar Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Openings: 7

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