Chat Process Executive

Eureka Outsourcing Solutions Private Limited is looking for a Chat Process Executive to join its team in Thane West, Mumbai. You can earn up to ₹19,000/month. 20 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A calm under pressure, patient attitude

Salary and benefits

Compensation: ₹16,000 – ₹19,000 per month.

What the job involves

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Job at a glance

• Location: Thane West, Mumbai, Maharashtra
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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