Customer Care Executive

Join Everest Fleet as a Customer Care Executive in Koparkhairne, Mumbai. You can earn up to ₹22,000/month. 4 candidates will be hired for this role.

In the employer’s words

Handle Inbound And Outbound Customer Calls Professionallyrespond To Customer Queries Via Phone, Email, Or Chatresolve Customer Complaints In A Timely And Effective Mannercoordinate With Internal Departments To Ensure Issue Resolutionmaintain Accurate Records Of Customer Interactions In Crm. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary and benefits

Compensation: ₹18,000 – ₹22,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

What you will do

Here is what a typical day looks like:

• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• You'll resolve queries and complaints with patience and accuracy.
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Koparkhairne, Mumbai, Maharashtra
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Everest Fleet today.