Customer Care Coordinator

A new Customer Care Coordinator role is open at Everest Logistics, Thane, Mumbai. The team is filling 2 vacancies. The pay goes up to ₹25,000/month.

In the employer’s words

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. More Than 2 Years Experience Compulsory. | Skills Needed : Computer, Email | Basic Excel, MS Word, > 30 WPM Typing Speed

Day-to-day work

• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• 2+ years of experience in a similar role
• Education: 12th Pass
• Skills: > 30 Wpm Typing Speed, Basic Excel, Computer, Email, Ms Word
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Computer, Email
• Basic Excel, MS Word, > 30 WPM Typing Speed
• You are calm under pressure and customer-first

Compensation

Compensation: ₹20,000 – ₹25,000 per month.

Position details

• Location: Thane, Mumbai, Maharashtra
• Work mode: Work from office
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Everest Logistics today.