Chat Process Executive

Join Five 5 Digital as a Chat Process Executive in Turbhe, Mumbai. The pay goes up to ₹20,000/month.

In the employer’s words

*Job Offer By Five S Digital- Turbhe - Part Time / Full Time Jobs*Process Details*Jfl Part Time (Voice Process)* Shift Time: Male 6:00 Pm To 11:00 Pm Female 3:00 Pm To 8:00 Pm / 4:00 Pm To 9:00 Pm Qualification: Hsc Passed / Pursuing Communication: Good English (Versant 4) Salary: 8,500 In-Hand Interview Rounds: Hr / Ops. 1 - 2 Years Experience Compulsory.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Verbal communication, Hindi and English, Typing speed, Active listening
• Good English
• 1 - 2 Years Experience Compulsory.

Salary and benefits

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Job details

• Work location: Turbhe, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Five 5 Digital.