Customer Care Coordinator

Looking for a Customer Care Coordinator role in Sector 62 - Noida, Delhi? Fortune Staffing Private Limited is hiring now. The team is filling 25 vacancies. Salary is up to ₹16,000/month.

Note from the employer

Issue Resolution: Address Customer Complaints, De-Escalate Stressful Situations, And Work To Resolve Issues On First Contact When Possible.Communication Management: Handle High-Volume Communications, Including Responding To Emails, Live Chats, And Managing Phone Calls.Order And Account Management: Process Orders, Track Deliveries, And Manage Client. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound

What you get

Compensation: ₹13,000 – ₹16,000 per month.

What the job involves

• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound
• A patient, polite attitude

Job details

• Location: Sector 62 - Noida, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Openings: 25
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fortune Staffing Private Limited.