Customer Care Executive

Fusion Cx Limited wants to bring on a Customer Care Executive for its Ghansoli, Mumbai team. There are 30 open positions. The pay goes up to ₹19,000/month. Great for first-time job seekers.

Note from the employer

Handle Customer Queries Via Calls And Ensure Timely Resolution. No Target No Pressure Provide Accurate Information, Maintain Records, And Deliver A High Level Of Customer Satisfaction.Requirements:Good Communication Skillsbasic Computer Knowledge Problem-Solving Ability Hsc/Graduate Experience: Freshers & Experienced Can Applywork: Rotational Shift. Type : Inbound, Domestic | Languages : Marathi, Hindi, Malayalam, Tamil, Telugu, Kannada, English

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Kannada, Malayalam, Marathi, Tamil
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Marathi, Hindi, Malayalam, Tamil, Telugu, Kannada, English
• Someone calm under pressure and patient

Compensation

You will be paid ₹16,000 – ₹19,000 per month.

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Position details

• Work location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Openings: 30

Apply today and take the next step in your career with Fusion Cx Limited.