Customer Care Executive

A new Customer Care Executive role is open at Fusion Cx Limited, Ghansoli, Mumbai. There are 30 open positions. The pay goes up to ₹22,000/month. Freshers can apply.

Note from the employer

*Job Description*Position: Customer Service Representative**Employment Type:* Full-Time.*Requirements:* Good Communication Skills (English & Hindi)Freshers And Experienced Candidates Both Can Apply.*Job Responsibilities:* Outbound Calls You Will Get The Slots And You Have To Guide Them Our Product Benefits And Convert Them.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: CRM tools, Complaint handling, Active listening, Typing speed
• Basic English
• Freshers can apply
• Someone polite and customer-first

Salary and benefits

Compensation: ₹15,000 – ₹22,000 per month.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Job details

• Work location: Ghansoli, Mumbai, Maharashtra
• Work type: Office-based
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday Rotational week off
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Fusion Cx Limited today.