Customer Care Executive

Start your next role as a Customer Care Executive with Fusion Cx Limited in Ghansoli, Mumbai. The pay goes up to ₹16,000/month. There are 30 open positions.

Employer’s description

Job Detailsprocess: Voice Process (Handling Customers)Experience: 0 Months To 1 Year (Freshers Welcome)Education: Undergraduate / Graduate / Postgraduatework Mode: Work From Officeworking Days: 6 Days A Weekshift: Fixed Day Shifts With Rotational Week-Offskills Required: Decent English Communication Skillsjob Locationunit No. 919,. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Tamil, Telugu, Kannada, English

Compensation

Salary: ₹12,000 – ₹16,000 per month, based on skills and experience.

Your responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound, Kannada, Tamil and Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Tamil, Telugu, Kannada, English
• A polite, calm under pressure attitude

Position details

• Work location: Ghansoli, Mumbai, Maharashtra
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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